ITIL® 4 Foundation Bridge (English) - English language version - Including certification

Kursusmål

Course description

ITIL® 4 Foundation Bridge is a shortcut for those who has already got an ITIL Foundation 2011 (V3) certificat.
During the course you will be taugth in the ITIL® 4’s service management framework and concepts, while material equivalent to the ITIL 2011's processes will be on selfstudy basis.

The course can be finished with the international ITIL® 4 Foundation certification.

After the course you will understand the key notions of ITIL 4, the service management aspects, ruling principles, value chains and processes.

The book "ITIL® Foundation, ITIL 4 edition" is not requiered, but it can be useful as a preperation before - and a reference book after the course. If you haven't got the book, it can be ordered here, through our partner: Reference Book
 

Kurset henvender sig til

The course is aimed at IT Professional employees and managers.

Forudsætninger

The participants must have a general knowledge of IT and a good understanding of their own company.


Kursusindhold

Purpose

The purpose of the course is to introduce the participants to running a modern service supported by IT, to give a basic understanding of ITIL® 4’s notions and concepts, and to illustrate how you with ITIL® 4 can improve your work as well as your organisations work.

The course is built upon interaction between theory, problem solving, and group work. The course is conducted in English. Course material and examination are in English as well.

The course is very intensive and we recommend that you spend some time for preparation before the course starts. Preperational materials and links will be send in advance.

After ending the course you may have your own choice of time and place for the exam. A voucher with acces to an online exam will be sent to you.

It is a multiple choice exam with 40 questions in English. The duration of the exam is one hour. The participants will need to answer 26 of the questions correctly in order to pass the exam. It is a closed book examination.

When the exam is passed, you will achieve an ITIL® 4 Foundation Certificate.

Please note: The exam is electronic. Tablet/iPad does not work. 


Kursusdato


Praktiske oplysninger

Pris: kr. 3.995,- (ex. moms)
Varighed: 1 dag
Bemærk: Exam and certificate cost 1.950 DKK (Ex. VAT)


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