ITIL 4® Managing Professional – Transition Module - Opgradér dit ITIL v3 Expert certifikat til ITIL 4

Kursusindhold

• The key concepts of service management
• How the ITIL guiding principles can help an organization adopt and adapt service management
• The four dimensions of service management
• The purpose and components of the ITIL service value system
• The activities of the service value chain, and how they interconnect
• How to plan and build a service value stream to create, deliver, and support services
• How relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams
• How to create, deliver and support services
• The high-velocity nature of the digital enterprise, including the demand it places on IT
• The digital product lifecycle in terms of the ITIL ‘operating model’
• The importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
• How customer journeys are designed
• How to foster stakeholder relationships
• How to shape demand and define service offerings
• How to onboard and offboard customers and users
• How to act together to ensure continual value co-creation (service consumption / provisioning)
• How to realise and validate service value
• The scope and activities relevant to Direct and plan
• The role of GRC and how to integrate the principles and methods into the service value system
• How to use the key principles and methods of Organizational Change Management to direction, planning and improvement

Kursusinformationer

Sprog

Kurset afholdes på dansk med engelske kursusmaterialer og engelsk eksamen.

Kursusmateriale

Kursusmaterialer er inkluderet i prisen, og du får adgang til materialet i god tid før kurset.

Materialet er elektronisk, og du skal medbringe din egen PC.

Eksamen

Eksamen foregår på kursets sidste dag. Eksamensform og varighed er endnu ikke fastlagt. Ved beståelse opnår du certifikatet og titlen “ITIL® 4 Managing Professional”.

Bemærk: Eksamen er elektronisk. Husk derfor at medbringe en laptop. Tablet/iPad er desværre ikke understøttet til denne type eksamen.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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